Shipping

When shipping to P.O. Boxes please be sure to include your phone number and email so that we may contact you for delivery. 

Domestic U.S. & International Orders - USPS

 

We accept Visa, Mastercard, and American Express, as well as payments via PayPal.

As part of our ongoing efforts to combat credit card fraud, we may require additional identification verification for large orders, international orders and/or when your shipping and billing addresses do not match.

Orders placed between Monday and Friday are generally processed within 48 hours. However, during windows of high demand, we may require up to 10 business days to process and ship your order. We are a small team and do our best to ensure that every order is sent as soon possible.

We are generally unable to cancel orders between the time the order is placed and the time it is shipped out. 

We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International and Canadian Orders.

You will receive a confirmation of your purchase via email immediately after your order is placed. This confirmation email will be needed when making returns so please do not discard.

When your order is ready to ship, you will receive a second notice to confirm shipping, along with a tracking number.

We do not currently accept online returns and exchanges internationally. For more information, please contact highlandtrailclub@gmail.com

We are unable to ship domestically and / or internationally to P.O./APO/FPO boxes.

Please contact our customer service team at highlandtrailclub@gmail.com with any questions. Monday - Friday, 11AM - 7PM Pacific Standard Time (PST)